Returns and Refund Policy

There is a returns and refunds policy in the company that is quick and transparent. Any dissatisfaction with the product will be examined by the company’s several technicians, however, in case the machine has to be replaced due to a fundamental error made by the company, it will be done. If the clients do not want it, they can also return the product back to the company. For this, they will need to send a mail or official intimation, citing the reasons for the return. The company will return the money paid by the customer, once the product has been sent back in its original form and packaging. Any damage should be duly notified to the company.

The option of returns and refunds are available only to the purchases made through the online portal in the company’s website. The refunds process begins to happen once the product has reached back. The money is returned the same way it had been paid. The amount will be deposited back to the account sans some service charges of the bank and the tax and ECESS amount, which will already be deducted at the time of receipt. Email notifications will be sent duly and receipts will be expected for the refunds.


  • Rahul Gupta

    IIECL’s Ultra-Modern systems are engineered to focus the power of concentrated Ultra Modern Water Plants with proven performance for disinfection and chlorine reduction in Recreational Water Systems worldwide…

    – Mr. Rahul Gupta Patna, Bihar

  • K T Tushar

    IIECL’s Prompt-Services to the Customer for PURE-WATER continues to be the world leader in UV water treatment systems for Industrial & Commercialand Domestic Applications… With an Innovation and Advanced Expertise…(PURE-QUALITY )

    – Mr. K. T. Suthar Pali, rajasthan


  • Kaushik Patel

    We at IIECL (Indian Ion Exchange) do believe in backing solutions with total service support. Outsourcing service, particularly O&M, is helping many of our customers to eliminate hassles of supervision and time on water treatment and to concentrate on their core business….perhaps the Taj Group would find O&M very useful too…

    – Mr. Kaushik Patel

    – Gandhinagar, Gujarat

  • Govind Gohel

    IIECL’s Aquaculture systems have proven unparalleled in performance for over 20 years and have provided a virtually maintenance-free value to customers worldwide…with Fantastic & Break-through progress…in Water Purification Systems &Water Revolution also…

    – Mr. Govind Desaibhai Gohel

    – Anand, Gujarat

  • Aditya Bagadia

    The principles of customer dedication, product quality and reliability are essential in ensuring the purity of water…by I I ECL-Tea m Efforts…

    – MR. Aditya Bagdia Jalna, Maharastra


  • ONGC

    The RO Plant at Indian ION Exchange & Chemical Industries at our South Santhal plant is just ideal for our requirements.

    – R. S. Singh ( Dy. General Manager)

    – ONGC

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